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The Charity Commission is a statutory body whose activities are governed by the provisions of the Charities Act 1993. The Commissioners are appointed to further the work of charities by giving advice and information and checking abuses.

In particular the Charity Commission:

maintains a public Register of charities
investigates misconduct and the abuse of charitable assets and takes or recommends remedial action
gives advice to charity trustees to make the administration of their charity more effective
makes Schemes and Orders to modernize the purposes and administrative machinery of charities and to give trustees additional power.

The Commission may charge fees for its services, but only in accordance with regulations approved by Parliament.

The aim of the Commission is to give the public confidence in the integrity of charity and its objectives are

To ensure that charities are able to operate for their proper purposes within an effective legal, accounting and governance framework
To improve the governance, accountability, efficiency and effectiveness of charities
To identify and deal with abuse and poor practices.

The Chief Executive, Andrew Hind, is the senior executive responsible for the work of the Charity Commission. The chair of the Charity Commission is Dame Leather DBE. The Commission has offices all around UK.

Complaints

The Commission publishes a leaflet Dissatisfied with Commission Standards of Service. If you have a complaint about the Charity Commission, in the first instance you should address it to the Customer Service Manager at the office concerned. The Customer Service Manager will investigate your complaint.

The Commission aims to provide a full reply within ten working days. If the Commission cannot respond within this time, you will be told what is causing the delay and when you can expect a full reply.

If the Customer Service Manager is unable to resolve matters to your satisfaction, then you can ask the Head of Customer Service to look into your complaint. You must do this within one month from the date of the letter from the Customer Service Manager.

If you are dissatisfied with the responses provided by both the Customer Service Manager and the Head of Customer Service, you can refer your complaint to the Independent Complaints Reviewer, Jodi Berg, who can investigate matters on your behalf.